Customer service - WARGAMING
Czech (C1) + English (B2)
Location: Sofia, Bulgaria
Our client is a leading provider of multilingual player support, localization and testing services for the games industry. The company serves its clients in over 30 languages including English, French, German, Italian, Portuguese and Spanish. Our client unique multilingual delivery model offers “One Stop Shop” services. The client supports millions of players around the world every day!
The gaming industry is not only booming, but it is also changing.
Customer service is often a secondary concern for studios because development, design and launch of a game are the ones driving up the numbers. As a result, in terms of customer
support gamers are often disappointed. Their high expectations are not met as studios still
view players as commodity even though the need for customer support 24/7 is there and
gamers don’t have the patience to wait when an issue arises.
Players respect other players, especially the ones that take the time to care! The player
support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences. Also to maintain the games culture, gameplay is an important part of their job. In other words the player support team is given the time to play at work, how cool is that?!
What we are looking for:
Native level French;
Good understanding of English (B2);
Ability to work in a team environment;
Ability to build trust with the customers;
Patient & empathetic;
Technical aptitude by gaming.
Good knowledge of ESports;
Good troubleshooting skills and analytical thinking;
Good communication skills;
Our client believes the staff is their most important asset and therefore we take pride in finding the best, most talented and driven employees.
Among the benefits of working with us are:
accommodation in a hotel or apartment arranged by our client, for a period of up to 1 month, in the beginning of the employment;
support in finding an apartment afterwards;
monthly rental bonus(after the accommodation in a hotel/apartment, arranged by our client), in addition to monthly salary, for the amount of 300 BGN gross (153.38 EUR gross);
reimbursement of a ticket, for the amount of up to 150 EUR, received with employee's first salary;
All our employees receive also: meal vouchers (60 BGN = 30.68 EUR), per month for
8-hour working day; additional health coverage; free transportation for yearly and
In our client offices they have: free gym, yoga, massage, corporate psychologist,