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Customer Support Agent English

JOB430 | Full Time

Location:

Salary: 1100€ /

Responsibilities: - To respond and record consumer enquiries/questions raised through free phone lines for customers. - To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database. - To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. - To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. - To troubleshoot through the use of open questions, support documents, and system training. - To be able to offer recommendations to common problems or frequently asked questions