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IT Support Engineer / 2nd Level Support (m/f)

JOB438 | Full Time

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IT Support Engineer / 2nd Level Support (m/f) with German and / or English Location: Germany - Darmstadt, Düsseldorf, Frankfurt, Ludwigshafen, Wiesbaden Contract: Permanent Tasks: Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location Hardware repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping of replacement equipment Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security. Ensure customer satisfaction by advising individuals on preventive maintenance and configurations which may positively impact product performance Takes responsibility for potential or desired follow-up services or problem escalation Administration of service tickets in own Ticket System Adherence to the given service parameters incl. timely and accurate reporting Skills: Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications (commercial-off-the-shelf-products) Professional experience in the areas of networks, Active Directory, security; VPN Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner Fluent in written and spoken German, Good English skills High level of initiative, customer focus and solving problem attitude Driving license B If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your salary expectations.