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Support Worker

JOB340 | Full Time

Location: Twickenham

Salary: £17000 - 20000 / Year


Main Duties: 

Provide direct care, advocacy and information to the individuals we support to enable service users to identify and make informed choices on their support needs.

Assist in devising, implementing and reviewing Care Plans (or equivalent) as required or directed.

Help service users to meet their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assistance with laundry, preparing meals and drinks, thus ensuring service user’s environment is safe and clean.

Perform domestic duties within the house as required, involving service users.

Participate in daily activities; for example preparing and eating meals with service users.

 Support service users to take any prescribed medicine, complying with all medicine policies, including storage, administering and record keeping. To respond appropriately to medical or health concerns.

Act as a positive role model for people with mental health problems/learning disabilities and to the general public as a representative of the service.

Promote positive attitudes by developing the awareness of professionals and the general public and by maintaining good relationships with local people and encouraging existing family links and relationships.

     Provide a safe, comfortable and supportive home for the individuals we support
Support service users to actively contribute to the running of their own house.
Participate in rotas which will include day, evening, weekend and Bank Holiday working and sleeping-in duties at night
Assist in health and safety assessments, follow health and safety procedures and participate in fire drills and audits
Report any maintenance and repair tasks in the house to the Manager
Provide First Aid services at the house/service when necessary and if trained to do so.
To sensitively support service users who use mobility equipment, in all aspects of care both in and out of home (this includes regular moving and handling).
Assist the individuals we support to present themselves as valued members of the local community
Enable service users to achieve independence as far as possible in all areas of their lives by providing appropriate information, opportunity, training, counselling; this includes supporting them to attend activities/appointments outside of the house as required

Introduce service users to a range of facilities and amenities in the local neighbourhood and support the work of volunteers who come into the Homes/Services.

Support users to attend their chosen religious services and cultural activities

Ensure the rights of service users are always protected and respected

        Ensure that each individual is supported as far as possible to exercise their rights in the following areas: privacy, choice, participation in decision-making affecting their lives, expression of their own cultural identity, entitlement to service, feedback on the service they receive and the right to complain, protection of their property, maintaining links with family, carers and friends.


  Record keeping, administration and procedures

 Keep detailed records and write reports (e.g. financial reports, individual’s files including the service users care plan (or equivalent) to enable accurate information to be available).

Assist and participate in the wider range of administrative tasks necessary for the smooth running of the House/Service.

To maintain confidentiality in relation to information about service users and staff

Follow all the company's financial procedures with regards to handling and looking after monies, including service users’ monies and recording petty cash expenditure. 

      Work within and promote the policies and procedures o 

To perform all duties in accordance with the policies and procedures and the particular House and report breaches of policies and procedures as appropriate.

Maintain confidentiality in relation as a whole

Promote equality of opportunity and a respect for diversity

 Participate in the opportunities provided for training and development

Participate in regular supervision to; receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.

Participate in annual appraisal co-ordinated by your line manager.
Attend staff development programmes, training courses, seminars and workshops as required and successfully complete any external training required such as NVQs (National Vocational Qualifications) and AQAs (educational service provider).