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Support Worker

JOB130 | Full Time

Location: Poole

Salary: £7.25 / Hour

Due to increased demand for our excellent service we are currently recruiting Support Workers to support clients in the Bournemouth, Poole and West Dorset areas.

We are looking for candidates who are flexible in their approach, have a desire to support adults with a learning disability to meet their potential and enjoy working in a service that puts the client at the centre of what we do. 

Previous experience of working with people with a learning disability would be beneficial, however more important is your value base and a genuine desire to work in a support environment.  You will need to hold a full driving licence and have use of a car with business insurance and be able to demonstrate clear verbal communication skills. 

Our Client has a reputation for delivering quality care and support and we achieve this through our commitment to training staff equipping them with the skills and knowledge to perform their roles. 


1    To ensure that all appointments with customers are kept and you are on time. 

2    To offer appropriate assistance and advice to customer as required to fulfil their emotional and personal care needs which may involve washing, dressing, intimate personal care, administering medication, moving and handling (in accordance with Health and Safety Guidelines), dealing with challenging behaviour, basic nursing and emotional support. 

3    In conjunction with the senior staff, undertake the assessment of customer needs in line with the service’s assessment package, ensuring customer involvement at all stages. Put together, implement and monitor agreed support plans. 

4    In consultation with senior staff assist with the preparation of reports for reviews and case conferences for those customers for whom you have work closely with. 

5    Encourage customers to make informed choices and have new experiences within an agreed plan of risk taking. Observe and note behaviour and reactions of customers, paying particular attention to issues of vulnerability and abuse. Report concerns as appropriate. 

6    Liaise with organisations/providers within the community, other Agencies and staff as appropriate, to ensure that the needs of customers are met. This could include Care Managers, Social Workers, families, other professionals (G.P etc), Leisure and Education providers. This will involve escorting customers where necessary, attending facilities and going on holidays with the customer.

7    To maintain accurate and up to date case files and other records. Ensure confidentiality of information relating to the customer, staff and the service/organisation at all times. Undertake correspondence, telephone calls and attend meetings in relation to customers with whom you work closely, where appropriate. 

8    To attend staff meetings, supervision sessions, appraisal meetings and learning/training (mandatory and non-mandatory) as specified by the Manager/Senior. 

9    Undertake and complete the Common Induction Standards (CIS) during the 6 month probationary period with the support of senior and/or more experienced staff. 

10    Upon completion of the probationary period there may be a requirement to undertake and complete the QCF Level 2 with the support of senior and/or more experienced staff. If required, it is expected that this should be completed within 12 months of enrolment/commencement of the training. 

11    To be flexible with your working hours to include weekends, Bank Holidays and sleep-ins to ensure the service is covered at all times and to undertake all support work duties to include cleaning and cooking duties (as required) to ensure that customer needs are met. 

12    To ensure effective communication with seniors and other team members in order to maintain consistent standards of care for customers. 

13    To promote good public relations with everyone who comes into contact with the service including fellow colleagues by ensuring that conduct at all times reflects positively and is non discriminatory in relation to the people who use our services. Support in the induction of new staff, volunteers and students. 

14    The post holder must at all times carry out their duties with regard to the Companies Equal Opportunities Statement, Health and Safety Legislation and Company Policies and Procedures. 

15    Any other duties that may arise in the service from time to time at the instruction of the Manager/Senior.